The Ombudsman – safe in her hands?
Admit only what is harmless – complaint handling mantra On radio 4 this week it was …
Is socially accepted injustice inevitable?
As the Health Service Ombudsman moves forward on its new ‘Service Charter’ would it be …
Can Oliver Letwin deliver an Ombudsman service fit for the 21st Century?
On 7th October the PHSO Pressure Group attended a stakeholders meeting held at the Cabinet …
Could the Health Service Ombudsman be your knight in shining armour?
Ask the average man on the street about the NHS complaint system and they will …