Are there plans to privatise the NHS?
And does it matter if I still get treatment free at the point of use? …
The Ombudsman – safe in her hands?
Admit only what is harmless – complaint handling mantra On radio 4 this week it was …
Fantasy targets
Defensiveness runs through all aspects of the NHS. To be fair it runs through most …
A partnership model is needed to break down NHS defensiveness
When I attended the All-Party Parliamentary Health Group Meeting entitled ‘Patient complaint: a duty to listen and …
Is socially accepted injustice inevitable?
As the Health Service Ombudsman moves forward on its new ‘Service Charter’ would it be …
Can Oliver Letwin deliver an Ombudsman service fit for the 21st Century?
On 7th October the PHSO Pressure Group attended a stakeholders meeting held at the Cabinet …
Marking Their Own Homework
What an outcry there was about MPs ‘marking their own homework’. Georgia Graham and Padraic …
Could the Health Service Ombudsman be your knight in shining armour?
Ask the average man on the street about the NHS complaint system and they will …